Help Center
cg444 Frequently Asked Questions
From opening an account to withdrawing money — find easy answers in English to everything you want to know about cg444.
cg444 is a trusted online gaming platform in Bangladesh where players can easily deposit and withdraw money via bKash, Nagad, Rocket, and Upay. Below, questions about deposits, account verification, bonus terms, and device-related topics are organized into four sections. Whether you are new or returning, any player can quickly find the information they need here.
Payment
Deposits
No, cg444 does not charge any deposit fee on its own. Your mobile banking operator — bKash, Nagad, Rocket, or Upay — may deduct a small transaction charge according to their own policy. It is best to confirm that charge in your wallet app to avoid any confusion in your calculations.
Log in to cg444, go to the Cashier or Deposit page, and select Nagad as the payment method. Enter the amount, send money via Nagad Send Money to the number provided by the site, and submit the transaction ID. Once verified successfully, the funds will be added to your balance. The minimum deposit amount is ৳500.
At cg444, the minimum deposit is ৳500 using bKash or any other supported method. To pay with bKash, select bKash on the Cashier page, send the specified amount to the given number, and enter the reference number correctly in the box — this serves as proof of your deposit.
Your balance normally updates within a few minutes. If more than 15 minutes have passed, get the reference number or a screenshot from your mobile wallet's transaction history and send it to cg444's 24/7 live chat. The support team will verify the matter quickly and resolve it.
Yes, both Rocket and Upay are supported payment methods at cg444. Rocket is the mobile wallet of Dutch-Bangla Bank. Choose your preferred method on the Cashier page and follow the same instructions. The minimum deposit for all methods is ৳500.
Identity Confirmation
Account Verification
cg444 may request identity verification for your first large withdrawal or when a certain amount is exceeded. Verification may also be triggered if any unusual activity is noticed on the account. This is a standard step to ensure the security of your account.
A Bangladeshi National ID (NID), passport, or birth registration certificate are accepted. The image of the document must be clear and legible — blurry or partially cropped images are not accepted. The support team will let you know exactly which document is needed if required.
Using someone else's wallet for deposits or withdrawals creates a risk of fraud. A matching name confirms that the transaction is being made by the actual account holder. It also protects your own money — a third party cannot use your wallet to move funds away.
Yes, verification is mandatory in certain situations. It helps the platform prevent money laundering and underage gambling. If the process is not completed, withdrawals may be put on hold. Once verification is done, all services continue as normal.
Promotions
Bonus Terms
The welcome bonus is activated as soon as you open an account for the first time and deposit a minimum of ৳500. cg444 gives a 150% bonus on your first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳1,000, you will receive a ৳1,500 bonus and your total balance will be ৳2,500.
Wagering is calculated at 20 times the bonus amount only — not on the deposit. For example, if you receive a ৳1,500 bonus, you need to place ৳1,500 × 20 = ৳30,000 in bets to withdraw the bonus. Once that amount is met, winnings from the bonus become withdrawable.
Most bets on slots, crash games, fishing games, live casino, and sports betting count toward the wagering calculation. Some games may count fully or partially — read the Terms and Conditions page for details or ask directly in live chat.
No, the welcome bonus can only be received once per player. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be closed. If you use a single account honestly, cg444 also offers separate promotions for regular players from time to time.
Yes, you can cancel the bonus before completing the wagering requirement. However, if the bonus is cancelled, any winnings earned with the bonus will also be forfeited. Only the original deposit amount (if any remains) will be available after cancellation. Contact support via live chat or email to cancel.
Technology
Device & Technical Issues
cg444 works on all types of devices — Android and iOS smartphones, tablets, and desktop or laptop computers. There is no need to download a separate app; the full site runs on any modern browser (Chrome, Firefox, Safari). Keeping your browser up to date gives the best experience.
Yes, the vast majority of games on cg444 work fully in a mobile browser. Slots, fishing, crash, and live casino games support touch controls. For a good experience, use a stable internet connection and the Chrome or Safari browser.
First, clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy → Clear browsing data. Then refresh the page. If the problem continues, close the browser and reopen it, or try a different browser. You can also try switching between mobile data and Wi-Fi.
If the internet cuts out suddenly, the game session remains active on the server for a short time. In most cases, you can return to where you were after reconnecting. If there is a problem in any game — such as a bet being deducted but no result showing — contact live chat with the game name, time, and round ID.
Yes, cg444 can be added to the home screen as a shortcut without downloading a separate app. On Android, open the site in Chrome, tap the menu icon (three dots), and select "Add to Home screen". On iOS, tap the Share icon in Safari and then tap "Add to Home Screen". This creates an icon just like an app.
Have more questions? Ask us directly
cg444's support team is ready to help in Bengali and English seven days a week, 24 hours a day. Get an instant answer in live chat, or write in detail and send it by email.
Email: [email protected] | Live Chat: log in to the site from any page